Introduction
The information on this web site is supplemental to the printed instructions that came with your water heater. To reduce the risk of property damage, serious injury or death, read and follow all labels on the water heater and the safety instructions in the printed owner's manual.
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No tools or supplies are needed for this guide.
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If you have no hot water, look at the Status Light on the gas control valve.
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If the Status Light is flashing more than once every three seconds or not flashing at all, select the appropriate code below.
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If the Status Light is flashing once every three seconds, the pilot light is lit and the gas control valve is working properly. Make sure the gas control valve is turned to "Hot."
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Check several faucets in the house. Single handled faucets and shower controls can fail and make it appear that the water heater is not working.
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If everything is working properly and you still have no hot water, turn the gas control knob OFF, turn the gas supply valve OFF, and click on "More Help" below.
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Team
